How to Buy
How can I buy at Van-Dos On-line store?
1. By clicking on "COLLECTION" (top left side) or on "SHOP ONLINE".
2. Select a category by choosing the kind of garment that you wish to buy.
3. Take a look to the garments you are interested in, and click on the thumbnails for accessing to the different product pictures. If you hover over the product silhouette, the image will be expanded.
4. To buy a product, select the size and then, press the button "Add to Cart" Automatically, the product will be added to the cart. Once you have added everything you want to buy, hover over "My Cart" and you will see your order summary. There you will see the total amount to be paid and the total products quantity that you have added.
5. Press the button "See Cart". You must select your country on "Shipping Cost" and after, select your province and you will obtain the final shipping cost.
6. By clicking on "End Purchase" your contact data, shipment address, invoice data and payment form will be requested. If you are a register user and you have done Login, your data will appear filled. You only have to choose the payment form and click on the button "Pay".
7. Fill all the data which well be required by the chosen payment form and accept.
8. Finally, you will see your purchase confirmation and you will receive an email informing you that your purchase has been processed correctly.
Can I buy from any country in the world?
Nowadays, you can place your purchase from the Union European countries, except Canary Islands, Ceuta, Melilla, Gibraltar, Andorra, Madeira Islands, and Azores Islands.
Make sure to choose the country on which you are placing your order, once you have added the products to the cart. Make sure to choose the country on which you are placing your order, once you have added the products to the cart. People who do not reside in any of these countries, can only buy online if the order shipping address is located in any of the listed countries or territories.
How can I know what is my size?
You can check your size, by clicking on the button "SIZE GUIDE" which is located on the right of each product.
Payment and Shipment
What are the available payment forms?
You can pay through credit or debit card (Visa & Mastercard), or, through PayPal.
What is the reason why my card could be rejected?
Your card could be rejected because of the following reasons:
- The card may have expired. Make sure that your card does not exceed the expired date.
- You may have reached the card limit. Check with your bank if you have exceeded the amount allowed to make purchases.
- Maybe some entered data could be incorrect. Verify that you have correctly filled in all required data.
May I ask for Tax-Free?
No, this fact is not possible because the Tax Free is only applied to products which have been bought on physical stores and products are carried by oneself.
It's safe to buy through the online store?
It's completely safe. One of our main concerns is to provide a reliable service, and protecting the received data confidentiality. These data never will be shared with other companies or organizations, out of TEXVALL PREMIUM SLU (VAN-DOS).
Also, remember that through PAYPAL, you can login as a guest and place your purchase totally secure without signing up.
What are the shipments cost?
Where can I receive my order?
You can receive your order on the address chosen by you (home address, office address, never in post office box).
What is the process for delivering the order in the specified address?
Once you have chosen the address on which you want us to deliver your order, we will send you an email with the shipment confirmation (once your order is ready to leave the warehouse). After that, we will send you a new email with shipment the tracking number (a link to the transport company website) and finally, the transport company will contact you through sms or email in order to inform you in detail, about your order delivery.
How long will it take to receive my order?
The approximate delivery time is 3-5 working days. This period may vary in countries on which customs management is necessary, or when additional requirements are necessary due to market circumstances.
Will I receive the same product shown on the website picture?
Yes, except products handcrafted made. In these cases, there may be a slight difference on the product termination.
Changes and returns
How much time do I have for changing or returning a product that I have bought?
Every product bought at our website can be changed or returned within a maximum of seven (7) calendar days from the date of receipt of order.
Do I have to pay the costs incurred by sending a product change or return?
Yes. Shipping charges will not be refunded, as well as expenses incurred by the product change or return service. For more information about shipping cost, visit our purchase conditions into our section "Legal Notice".
How do I request a product change or return?
If you are a registered user, you can do it from "My Account" and if you're not registered, you can do it by contacting us on the following email address: firstname.lastname@example.org. Please, include as an email subject, "Change or return of the order reference number xxx" and do not forget to indicate the reason why you are changing or returning a product.
On which timeframe will I get my change or refund?
You will receive it within a maximum period of 30 calendar days from receipt of the change or refund.
How will I receive the amount belonging to my refund?
Once the return is approved, you will receive the amount through the same payment method used by you for paying your purchase.
When will I receive the amount belonging to my refund?
After approving the return (items must be in perfect condition and have all internal labels) you will receive an email confirmation, informing you that the amount will be transfered to your account within days.
Remember that the payment to your credit card always depends on your bank.
How should I do if the amount refunded is not correct?
By contacting on the following email:email@example.com, and including as an email subject, "Error in returning the order number xxx". Then, we will solve the problem as soon as possible.
VAN-DOS reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition on which they were delivered.
Additional information for your interest
Are the online prices the same ones as the ones offered by my local VAN-DOS store?
Yes, except for specials promotions established by a particular type of store.
Is it possible to receive regular information in my email with the latest VAN-DOS news and offers?
Yes, just click on the button "NEWSLETTER" (top right side) and enter your email, or you can also registering with your contact data and fill the box "I WANT TO SUBSCRIBE TO THE NEWSLETTER" at the same time as you are registering yourself as a user. You will receive on your mailbox the latest news in promotions, lookbook, events...
May I unsubscribe myself from VAN-DOS newsletter?
Yes, just send an email to firstname.lastname@example.org with the subject "Unsuscribe from Newsletter" or send a letter to TEXVALL PREMIUM, S.L.U. - Calle de la Fragua, 3 - 28944 Fuenlabrada (Madrid).
How do I retrieve my forgotten password?
If you have forgotten your password, you can recover by clicking "LOGIN / REGISTER" button at the upper right corner, next to "MY CART". Provide us your email address on "FORGOT YOUR PASSWORD?" And we will send you an email with further instructions.
What should I do if I receive an incorrect item?
If any time, by mistake, you receive an item not ordered by you, please contact us on the following email: email@example.com and we will answer you as soon as possible.
What should I do if I receive a faulty item?
We only sell items in perfect condition, so if, exceptionally, you receive a faulty item, please contact us on the following email: e firstname.lastname@example.org by using the sbuject "Faulty Item".
How I can make sure that I have made my purchase correctly?
Once you have placed your order you will receive an e-mail confirmation. If you do not receive it, please contact us on the following email: email@example.com, and write as an explanation about what happened.
May I remove an item from my order?
Yes Please contact us on the following email: firstname.lastname@example.org with the subject "cancellation reference order number xxx".
May I cancel my order?
Yes You can cancel your order by contacting on the following email: email@example.com, or on the phone 91 328 48 85 from Monday to Friday from 9:00 to 18:30. If your order has left our warehouse cannot be canceled and you will have to request a return or a product change.
You can contact us via, the contact form available at our website, on the phone 91 328 48 85 from Monday to Friday from 9:00 to 18:30. Or by sending an email on the following email address: e-mail to firstname.lastname@example.org.
What Internet browsers should I use to view the VAN-DOS website correctly?
VAN-DOS website has been optimized for viewing by using: Microsoft Internet Explorer 10 or higher, Mozilla Firefox 18.0.1 or higher, Google Chrome 26.0.1410.64 or higher and Safari 6.0 or higher.
Puedes instalar las últimas versiones de cada navegador en los siguientes links: / You can install the latest browser versions by clicking on the following links:
- Microsoft Internet Explorer
- Mozilla Firefox
- Google Chrome
What screen resolution do I need?
768 x 1024 or 1024 x 768 (For tablet in two different positions) and all the higher ones.
Is it safe to shop at VAN-DOS online store?
Yes, you can buy with safely, because we dedicate all our efforts on having the resources to ensure your purchases and your data security.