| Size | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
|---|---|---|---|---|---|---|---|
| Bust(cm) | 84 | 88 | 92 | 96 | 100 | 106 | 112 |
| Waist(cm) | 66 | 70 | 74 | 78 | 82 | 88 | 94 |
| Hips(cm) | 92 | 96 | 100 | 104 | 108 | 114 | 120 |
| Size | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Bust(cm) | 84 | 88 | 92 | 96 | 100 | 106 |
| Waist(cm) | 66 | 70 | 74 | 78 | 82 | 88 |
| Hips(cm) | 92 | 96 | 100 | 104 | 108 | 114 |
| Size | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Bust(cm) | 88 | 92 | 96 | 100 | 106 | 112 |
| Waist(cm) | 68 | 72 | 76 | 80 | 86 | 92 |
| Hips(cm) | 94 | 98 | 102 | 106 | 112 | 118 |
Bust
Waist
Hips
Free shipping to the peninsula on purchases from €80.00!
1. Click on “ONLINE STORE” (upper left side) or on “SHOP ONLINE”.
2. Select the season and category you want to buy.
3. View the garments that interest you and click on the thumbnails of the view to access the different views of the product.
4. To buy a garment, select the size and once selected, click on the “ADD TO CART” button. It will automatically be added to your cart. Once you have added everything you want to buy, hover over “MY BASKET” and you will be able to view the summary of your order. The total amount and the products you have added will appear there.
5. Press the «CHECKOUT» button.
6. Subsequently, fill in the contact information and shipping of your purchase, billing information and payment method.
7. Fill in all the information requested by the chosen payment method and accept.
8. Finally, you will see the confirmation of your purchase and you will receive an email informing you that the purchase has been made correctly.
No, we currently only ship within Spain, except for the Canary Islands. We are unable to process international orders. If you are interested in our clothing from another country, we recommend checking our multi-brand stores, as some may offer international shipping.
You can check this on the “SIZE GUIDE” button that is located on the right side of each item in our online store.
You can pay by credit or debit card (Visa and Mastercard) and PayPal.
Your card may be declined for one of the following reasons:
– The card could be expired. Check that your card does not exceed the validity date.
– The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
– Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
No, it is not possible since the Tax Free only applies to products that are bought in the store and transported by oneself.
It is totally safe. One of our main concerns is to offer a reliable service and protect the confidentiality of the data received. These data will never be shared with organizations or companies outside TEXVALL PREMIUM, S.L.U. (GO-TWO).
Also, remember that, through PAYPAL, you can log in as a guest and buy in a totally secure way without having to register.
You can receive it at the address you choose (home, work, etc. Never in a post office box).
We will send you a shipping confirmation e-mail (when your order is going to leave the warehouse).
In the event of any incident, the carrier will contact you by SMS or e-mail to inform you of the delivery of your order.
The approximate delivery time is 2 to 5 business days. This period may vary in those countries that require customs management or when additional procedures are necessary due to market circumstances.
Yes, except for handcrafted items. In these cases, there may be a minor difference in finish.
Any item purchased can be exchanged or returned within a maximum period of thirty (30) calendar days from the date of receipt of the order.
No, the exchange/return costs are free for the first exchange/return within the same order. If more than one change/return of the same order is made, €4 will be charged for transport.
To request the change or return, you must send an email to e-shop@van-dos.com and we will send you a form.
You will receive it within a maximum period of 30 calendar days from receipt of the change or return.
Once the return is approved, you will receive the amount in the same way you made your purchase.
After approving the return (the items must be in perfect condition and have the inside labels) you will receive a confirmation e-mail indicating that the amount will be credited to your account in a few days.
Remember that the payment to the credit card always depends on your bank.
By contacting you via email e-shop@van-dos.com, and putting “Error returning order number xxx” in the subject, we will solve the problem as soon as possible.
VAN-DOS reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were received.
Yes, except in special promotions for a specific type of store.
Yes, you just have to click on the “NEWSLETTER” menu (upper right corner) and enter your e-mail or register with your data and leave the “I WANT TO RECEIVE THE NEWSLETTER” box checked at the time you register as a user. The latest news on promotions, lookbook, events will arrive in your email.
Yes, you just have to send an email to e-shop@van-dos.com with the subject “Unsubscribe from Newsletter” or send a letter to TEXVALL PREMIUM, S.L.U. – Calle de la Fragua 3, “La Cantueña” Business Park, 28946 Fuenlabrada (Madrid), SPAIN.
If you have forgotten your password, you can recover it in the “LOGIN / REGISTER” section located in the upper right corner, next to “MY BASKET”. Provide your email address in the “HAVE YOU FORGOTTEN YOUR PASSWORD?” section and we will send you an email with the instructions to follow.
If on any occasion, by mistake, you receive an item that you have not ordered, contact us at e-shop@van-dos.com and we will attend to you as soon as possible.
We only sell items in perfect condition, so if, exceptionally, you receive a garment with a defect, contact us at e-shop@van-dos.com with the subject “Defective item”.
Once your order is placed, you will receive a confirmation e-mail. If you do not receive it, contact us at e-shop@van-dos.com explaining the matter.
Yes. Contact us at e-shop@van-dos.com and in the subject put “Cancellation order reference number xxx”.
Yes. You can cancel your order by contacting us at e-shop@van-dos.com or by calling 91 328 48 85 from Monday to Friday from 9:00 a.m. to 6:30 p.m. In the event that your order has left our warehouses, it cannot be canceled and you will have to request a return or exchange.
You can contact us through the contact form available on our website, by calling 91 328 48 85 from Monday to Friday from 9:00 a.m. to 6:30 p.m. or by sending an e-mail to e-shop@van-dos.com.
The VAN-DOS page is optimized to be viewed in Microsoft Internet Explorer 10 or higher, Mozilla Firefox 18.0.1 or higher, Google Chrome 26.0.1410.64 or higher, and Safari 6.0 or higher.
You can install the latest versions of each browser in the following links:
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Safari
768×1024 or 1024×768 (For tablet in the two different positions) and all higher.
Yes. You can buy with complete peace of mind because we dedicate a great effort to having resources with which to guarantee the security of your purchases and your data.